Visual Alpha: Client Success Manager (Tokyo Onsite)
About Visual Alpha
Visual Alpha is a fast-growing AI-powered financial data analytics platform, helping institutional asset managers, data publishers, and accounting firms streamline data processing and reporting. Our cloud services are trusted by global investment consultants, pension funds, alternative asset managers, and data publishing companies.
We are looking for a Client Success Manager to join our dynamic team and play a critical role in onboarding new clients, maintaining strong relationships, and ensuring the seamless adoption of our technology. This is an exciting opportunity to be part of a fintech company that is transforming financial data analytics with AI.
Level
Management
Opportunity
- Work in a high-growth fintech startup with a diverse and talented team.
- Gain hands-on experience in client engagement, financial data analytics, and AI-powered data solutions.
- Collaborate with industry experts in technology and institutional investment.
Role & Responsibilities
- Client Onboarding: Work closely with clients to define functional and data requirements for seamless integration.
- Client Relationship Management: Serve as the primary point of contact, addressing inquiries and ensuring long-term, win-win partnerships.
- Issue Resolution: Analyze data-related issues, collaborate with the development team, and ensure timely resolution.
- Process Improvement: Continuously optimize client workflows and internal processes to enhance efficiency.
- Training & Support: Educate users on our platform’s features and best practices.
- Management: Share the vision of the company, commit to grow the business as a member of the management team.
Requirements
- Strong financial data analysis, problem-solving, and communication skills.
- Experience in fund accounting, investment analysis and reporting or fund accounting.
- Proficiency in Excel and data analysis tools; knowledge of software system, SQL or Python scripting is a plus.
- Native Japanese (client communication); basic English proficiency (internal communication) is preferred.
- Self-motivated, detail-oriented, and proactive in handling client needs.
Team Structure
- Manage a small client support team 2 to 3 people.
- Report directly to CEO.
Working Hours & Location
- Full-time, onsite in Tokyo.
- Flexible working hours with remote work options available upon request.