Client Support

Client Support Intern (Onsite)

Minato City, Tokyo
Work Type: Internship

Visual Alpha Client Support Intern Role (Tokyo Onsite)

Visual Alpha offers cloud based solutions helping both institutional asset owners and asset managers to improve portfolio monitoring, operation and reporting efficiency. Our cloud services are used by some of the biggest global investment consultants, pension funds and gatekeepers of alternative funds. 

We are looking for students from universities in Tokyo for a client support intern role. This will be an on-site role in Tokyo, for minimum 3 months (prefer 6 months or more). 


  • Work for an exciting fintech startup, with a diversified and talented team

  • Hands on experience in investment data analysis and institutional client support

  • Join a team of industry expert in technology and institutional investment


  • Respond to client email inquiries about functionalities and data

  • Analyze data issues and work with the dev team to deliver fixes 

  • Carry out smoke test of the functionalities of the software after each release

  • Report to client support team manager, expected work volume is up to 20 hours per week


  • Strong problem solving skills, self motivated

  • Good at using Excel formulas, good at data analysis

  • Knowledge of accounting or investment data analysis (better to have, not mandatory)

  • Basic knowledge of SQL, Javascript, HTTP/Web (better to have, not mandatory)

  • Fluent in Japanese (reading, writing and speaking), Basic English

About the Company

Visual Alpha was founded in late 2019 in Tokyo, and currently has a team of about 15 people. 

English is the first language used in the company, but the client support and sales team are fluent in Japanese. We have employees from the U.S., China, Japan. We have accepted interns from all around the world, including universities in the U.S., U.K., Mexico, Malaysia and Japan. 

Our office is next to the Aoyama Ichome station of the Oedo Line and Ginza Line. We have flexible working hours and allow remote work, upon request. 

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